SHIPMENT

Basically the order can be picked up directly at our office. Picking-up times are usually possible Monday to Friday between 8:30 and 17:00.

Important: you need to contact us first to set up a date & time to pick your order up in our office. 
That can either be done by phone (0211/ 600 9066) or by e-mail (info@metal-kids.com)!

Office address: 
Kids Fanshop GmbH & Co. KG
Schoenaustrasse 23
40625 Duesseldorf (Germany) 

4. DELIVERY TIMES

Unless otherwise stated in the respective offer, the delivery of the goods in the domestic market (Germany) within 2 - 5 days, for foreign deliveries within 5 - 14 days after the conclusion of the contract (in case of agreed prepayment after the date of your payment instruction). Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

For shipment outside of Germany: 

Up to 1000g each shipping is done as a registered letter by Deutsche Post. It is insured and can be tracked in over 50 countries. Delivery time varies considerably depending on the country of destination. For all countries not supporting this service we can only track up to the border.

Shipping of orders with pre-ordered items (Preorder): 
We process and ship all orders containing preorder items only on the specified release date. The release date is based on the delivery date given to us by the supplier. There is no guarantee for delivery on this date. In exceptional cases, especially with imported articles, delays may occur. As soon as we receive the article, we will deliver it as soon as possible.

Note: If the order contains several preorder items - with different release dates - the most recent release date of the order applies. There is no possibility for partial delivery. If the order contains items that are to be shipped before the respective release date of the preorder items, please order them separately!

5. CONDITIONS

DHL / DPD

DHL and DPD will attempt delivery once and In the event that you are not at home on delivery leave a card with the address of the post office/parcel shop/name of the neighbour that accepted the package for you. Package tracking is possible. The tracking no. is included in the delivery e-mail message to the customer.

Deutsche Post/ German Postmail

Deutsche Post (German Postmail) delivers registered mail letters (Warenpost International) which are insured and partly trackable (depending on the country of destination). For details please see https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

** Island surcharges national / international

DPD charges additional costs for shipping to an island or hard to reach areas. The surcharge for shipping to a national (German) island is € 14,50 and € 25,50 for international islands. It will be added automatically during the check-out process. 

*** Current list of active shipping destinations:
Albania, Andorra, Argentina, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Croatia, Denmark, Estonia, Faroe Islands, Finland, France, Gibraltar, Greece, Greenland, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mexico, Monaco, Montenegro, New Zealand, Netherlands, Norway, Austria, Poland, Portugal, Republic of Moldova, Romania, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Hong Kong Special Administrative Region, Spain, Svalbard and Jan Mayen, South Korea, Czech Republic, Turkey, Ukraine, Hungary, Vatican City, United Arab Emirates, United States, United Kingdom, Cyprus

If you have any questions, please find our contact details in the imprint.

Date: September 14th 2022