Shipping

SHIPPING COSTS, DELIVERY TIMES & CONDITIONS

We charge shipping costs according to shipping weight. From an order value of 60,00 € we deliver free of shipping costs in Germany. The prices stated here include VAT (valid for all payment methods offered). For delivery to German islands** with DPD, an island surcharge of 14.50 € will be added to the shipping costs. For delivery to foreign islands** with DPD an island surcharge of 25,50 € will be added to the shipping costs.

The delivery of the goods is worldwide. Please note: Shipping to some countries is currently not possible! Please refer to the official Covid-19 information (link below).

1. National Shipment (Germany only) -  free shipping from order value of € 60,- **

 inside
 Germany ** 
 DPD **
 (Paket Classic) 
< 3 kg € 3,90
< 5 kg € 4,50
< 10 kg € 4,90
< 20 kg € 5,90
< 25 kg € 6,90
 inside Germany  DHL Premium
 (Paket National) 
< 1 kg € 5,60
< 3 kg € 6,40
< 5 kg € 7,60
< 10 kg € 9,80
< 20 kg € 14,90
< 25 kg € 18,10

2. International Shipment

 EU **
 shipping zones
 DPD **
 International
1A (< 18 kg) AT,BE,LI,NL: €   9,30 plus € 1,10/2kg
1B (< 14kg) CH,CZ,DK: € 10,60 plus € 1,20/2kg
1C (< 6kg) FR,GB,MC: € 13,90 plus € 1,50/2kg
1D (< 2kg) HU,IT,PL,SK,SI: € 16,90 plus € 1,80/2kg
EU ***
shipping zones 
 DHL Premium 
 (EU Paket) !!
Zone 1 (< 25 kg) € 22,50
Zone 2 (< 25 kg) € 24,00
Zone 3 (< 25 kg) € 28,00


 

Worldwide
(Non-EU)
 DHL Economy
 (Weltpaket) !!
Zone 1: € 16,50 plus € 1,10/kg
Zone 2: ---
Zone 3: € 15,50 plus € 1,50/kg
Zone 4: € 31,00 plus € 2,20/kg
Zone 5: € 34,00 plus € 3,50/kg
Zone 6: € 39,00 plus € 4,40/kg

Worldwide
(tracked)

 Deutsche Post 
 (registered mail) !!
< 500 gr. € 7,90
< 1000 gr. € 12,90


 

!! International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures). Depending on the destination country the shipping time from Germany can take up to 30 days, sometimes even longer! Please check the current DHL Corona information:  https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html

3. PICKING-UP GOODS

Basically the order can be picked up directly at our office. Picking-up times are usually possible Monday to Friday between 8:30 and 17:00.

Important: you need to contact us first to set up a date & time to pick your order up in our office. 
That can either be done by phone (0211/ 600 9066) or by e-mail (info@metal-kids.com)!

Office address: 
Kids Fanshop GmbH & Co. KG
Schoenaustrasse 23
40625 Duesseldorf (Germany) 

4. DELIVERY TIMES

Unless otherwise stated in the respective offer, the delivery of the goods in the domestic market (Germany) within 2 - 5 days, for foreign deliveries within 5 - 14 days after the conclusion of the contract (in case of agreed prepayment after the date of your payment instruction). Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.


Booking duration according
to payment method:
PayPal, Creditcard,
Amazon Pay
instantly
Bank transfer 1-2 workdays
Direct debit 2-3 workdays
Production duration
(stock items):
instantly
Production duration
(other items):
1-2 workdays
Shipping duration:

DHL / DPD (Standard) 2-5 workdays
Goods mail (insured) 5-14 workdays


 

For shipment outside of Germany: 

Up to 1000g each shipping is done as a registered letter by Deutsche Post. It is insured and can be tracked in over 50 countries. Delivery time varies considerably depending on the country of destination. For all countries not supporting this service we can only track up to the border.

Shipping of orders with pre-ordered items (Preorder): 
We process and ship all orders containing preorder items only on the specified release date. The release date is based on the delivery date given to us by the supplier. There is no guarantee for delivery on this date. In exceptional cases, especially with imported articles, delays may occur. As soon as we receive the article, we will deliver it as soon as possible.

Note: If the order contains several preorder items - with different release dates - the most recent release date of the order applies. There is no possibility for partial delivery. If the order contains items that are to be shipped before the respective release date of the preorder items, please order them separately!

5. CONDITIONS

 Shipping method  Distributors
insured shipment (Germany): DHL / DPD National Paket
insured shipment (EU-Countries): DHL Europaket Label
insured shipment (other countries): Deutsche Post (Registered item)
insured shipment (Non-EU): DHL Weltpaket

DHL / DPD

DHL and DPD will attempt delivery once and In the event that you are not at home on delivery leave a card with the address of the post office/parcel shop/name of the neighbour that accepted the package for you. Package tracking is possible. The tracking no. is included in the delivery e-mail message to the customer.

Deutsche Post/ German Postmail

Deutsche Post (German Postmail) delivers registered mail letters (Warenpost International) which are insured and partly trackable (depending on the country of destination). For details please see https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

** Island surcharges national / international

DPD charges additional costs for shipping to an island or hard to reach areas. The surcharge for shipping to a national (German) island is € 14,50 and € 25,50 for international islands. It will be added automatically during the check-out process. 

*** Exceptions: Greece, Malta, Cyprus and
France: Oversea Departments (Guadeloupe, Martinique, French-Guayana, Réunion) 
Italy: Livigno, San Marino, Vatican City
Portugal: Azores, Madeira 
Spain: Ceuta, Lanzarote, Fuerteventura, Gran Canaria, Teneriffa, La Gomera, La Palma, El Hierro, Melilla
For these countries apply the prices as to "to other European countries" resp. "to all other countries".

6. ACCEPTED PAYMENT METHODS

- Payment in advance by bank transfer
- Payment by PayPal 
- Payment by PayPal Express
- Payment by PayPal (credit card, direct debit, invoice if applicable)
- Payment by amazon payments

Our bank details:
Account holder: Kids-Fanshop GmbH & Co. KG
IBAN: DE21300501101004717979
BIC: DUSSDEDD
Bank: Stadtsparkasse Düsseldorf

If you have any questions, please find our contact details in the imprint.

Date: January 11th 2022

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