Shipping and Terms of Payment
SHIPPING COSTS, DELIVERY TIMES & CONDITIONS, PAYMENT METHODS
CONDITIONS OF SHIPMENT & SHIPPING COSTS (VAT incl., valid to all payment methods offered).We ship world-wide. Please note: Shipping to some countries like UK is not possible at the moment. Please see official Covid-19 information (link below).
1. National Shipment (Germany only) - free shipping from order value of € 60,- **
| inside |
| DPD **|
|< 3 kg||€ 3,90|
|< 5 kg||€ 4,50|
|< 10 kg||€ 4,90|
|< 20 kg||€ 5,90|
|< 25 kg||€ 6,90|
|inside Germany|| DHL Premium|
|< 1 kg||€ 5,60|
|< 3 kg||€ 6,40|
|< 5 kg||€ 7,60|
|< 10 kg||€ 9,80|
|< 20 kg||€ 14,90|
|< 25 kg||€ 18,10|
2. International Shipment
| EU **|
| DPD **|
|1A (< 18 kg) AT,BE,LI,NL:||€ 9,30 plus € 1,10/2kg|
|1B (< 14kg) CH,CZ,DK:||€ 10,60 plus € 1,20/2kg|
|1C (< 6kg) FR,GB,MC:||€ 13,90 plus € 1,50/2kg|
|1D (< 2kg) HU,IT,PL,SK,SI:||€ 16,90 plus € 1,80/2kg|
| DHL Premium |
(EU Paket) !!
|Zone 1 (< 25 kg)||€ 22,50|
|Zone 2 (< 25 kg)||€ 24,00|
|Zone 3 (< 25 kg)||€ 28,00|
| DHL Economy|
|Zone 1:||€ 16,50 plus € 1,10/kg|
|Zone 3:||€ 15,50 plus € 1,50/kg|
|Zone 4:||€ 31,00 plus € 2,20/kg|
|Zone 5:||€ 34,00 plus € 3,50/kg|
|Zone 6:||€ 39,00 plus € 4,40/kg|
(EU + Non EU)
| Deutsche Post |
(reg. mail, insured) !!
|< 500 gr.||€ 6,90|
|< 1000 gr.||€ 10,50|
!! International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures). Depending on the destination country the shipping time from Germany can take up to 30 days, sometimes even longer! Please check the current DHL Corona information: https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html
3. PICKING-UP GOODS
Basically the order can be picked up directly at our office. Picking-up times are usually possible Monday to Friday between 8:30 and 17:00.
Important: you need to contact us first to set up a date & time to pick your order up in our office.
That can either be done by phone (0211/ 600 9066) or by e-mail (email@example.com)!
Kids Fanshop GmbH & Co. KG
40625 Duesseldorf (Germany)
4. DELIVERY TIMES
Delivery times are displayed on each product webpage (details). Personalised items have a higher delivery time than stock goods
1. Choose payment method: PayPal, Credit card or (if not available) online bank transfer
2. Choose your preferred shipping method – please leave a comment ("express service") while ordering
3. Contact us by e-mail (firstname.lastname@example.org) or phone (+49 211 6009066)
For shipment outside of Germany:
Up to 1000g each shipping is done as a registered letter by Deutsche Post. It is insured and can be tracked in over 50 countries. Delivery time varies considerably depending on the country of destination. For all countries not supporting this service we can only track up to the border.
Shipping of orders with pre-ordered items (Preorder):
We process and ship all orders containing preorder items only on the specified release date. The release date is based on the delivery date given to us by the supplier. There is no guarantee for delivery on this date. In exceptional cases, especially with imported articles, delays may occur. As soon as we receive the article, we will deliver it as soon as possible.
Note: If the order contains several preorder items - with different release dates - the most recent release date of the order applies. There is no possibility for partial delivery. If the order contains items that are to be shipped before the respective release date of the preorder items, please order them separately!
|insured shipment (Germany):||DHL / DPD National Paket|
|insured shipment (EU-Countries):||DHL Europaket Label|
|insured shipment (other countries):||Deutsche Post (Registered item)|
|insured shipment (Non-EU):||DHL Weltpaket|
DHL / DPD
DHL and DPD will attempt delivery once and In the event that you are not at home on delivery leave a card with the address of the post office/parcel shop/name of the neighbour that accepted the package for you. Package tracking is possible. The tracking no. is included in the delivery e-mail message to the customer.
Deutsche Post/ German Postmail
Deutsche Post (German Postmail) delivers registered mail letters (Warenpost International) which are insured and partly trackable (depending on the country of destination). For details please see https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB
** Island surcharges national / international
DPD charges additional costs for shipping to an island or hard to reach areas. The surcharge for shipping to a national (German) island is € 14,50 and € 25,50 for international islands. It will be added automatically during the check-out process.
*** Exceptions: Greece, Malta, Cyprus and
France: Oversea Departments (Guadeloupe, Martinique, French-Guayana, Réunion)
Italy: Livigno, San Marino, Vatican City
Portugal: Azores, Madeira
Spain: Ceuta, Lanzarote, Fuerteventura, Gran Canaria, Teneriffa, La Gomera, La Palma, El Hierro, Melilla
For these countries apply the prices as to "to other European countries" resp. "to all other countries".
6. PAYMENT METHODS
We support following payment methods. Keep in mind the shipping time depends on the chosen payment method.
1. Payment in advance
If you choose to pay in advance you will receive an order confirmation by e-mail directly after the order process. A second e-mail contains the bank details as well as all neccessary order details for the prepayment. As soon as we receive the payment we send an e-mail notification with the current status of your order.
If we do not receive any payment within 7 days, we will contact you by e-mail. Please note that we can on only reserve the items of your oder for 14 days in total. After this period we cancel your order to return the goods back for trading.
2. Payment by online-bank-transfer
Choosing the online-bank-transfer you can pay instantly during the order process by PIN/TAN-method. Your order will be handled and completed directly after the order process.
3. Payment by PayPal
During the order process you will be linked automatically to the secured area of your paypal account. Your order will be handled and completed directly after the order process and successful payment.
4. Payment by creditcard
You can pay by credit card if you have either a VISA CARD or MASTER CARD. During the order process you will be linked automatically to the secured area of your creditcard account.
Your order will be handled and completed directly after the order process and successful payment.